QWhat types of sludge dewatering equipment do you provide, and how can I select the right one for my project? ▼
A
We offer a full range of sludge dewatering equipment, including belt filter presses, plate and frame filter presses, and screw sludge dewatering machines. To choose the optimal model, you can provide us with key parameters such as sludge type, daily sludge treatment capacity, inlet sludge concentration, and discharge requirements. Our technical team will provide a customized selection plan free of charge.
QIs your sludge dewatering equipment compatible with sludge from different industrial wastewater sources? ▼
A
Yes. Our equipment is widely applicable to sludge from various industries, such as municipal wastewater treatment plants, printing and dyeing, chemical, food and beverage, and pharmaceutical industries. We can also adjust the equipment configuration according to the specific characteristics of your sludge to ensure stable dewatering efficiency.
QWhat are the key performance indicators of your sludge dewatering equipment? ▼
A
The core performance indicators include dewatering efficiency (the moisture content of the dewatered cake can be as low as 60% - 80% depending on the model), operation energy consumption, and automation level. All our equipment complies with international environmental protection standards and has obtained CE certification, ensuring reliable performance.
QWhat is the complete order process for overseas customers? ▼
A
The order process is as follows:
(1) Submit project requirements and obtain a customized quotation;
(2) Confirm the quotation and sign the sales contract;
(3) Pay the advance payment as agreed;
(4) Our factory arranges production and updates the production progress on a regular basis;
(5) Complete production, conduct factory acceptance, and provide inspection reports;
(6) Pay the balance and arrange delivery;
(7) Provide on-site installation and commissioning services if required.
QWhat payment terms do you accept for overseas orders? ▼
A
We support mainstream international payment terms such as T/T (Telegraphic Transfer) and L/C (Letter of Credit). For large-scale orders, we can arrange flexible payment schedules according to the project cycle to safeguard the interests of both parties.
QHow long is the production lead time for the equipment? ▼
A
The standard production lead time is 7 - 45 working days, which varies depending on the equipment model, configuration requirements, and order quantity. For urgent orders, we can open a priority production channel after negotiation to shorten the delivery time as much as possible.
QDo you provide sludge sample testing services before order placement? ▼
A
Yes. You can send a certain amount of sludge samples to our laboratory. Our technical team will conduct free dewatering tests, issue detailed test reports, and provide equipment selection recommendations based on the test results.
QWhat after-sales services do you provide for overseas customers? ▼
A
Our after-sales service system covers the entire process: (1) Provide free guidance on equipment installation and commissioning; (2) Conduct online training for your operation and maintenance personnel, covering equipment operation, daily maintenance, and troubleshooting; (3) Provide a one-year warranty for core components (excluding wearing parts); (4) Establish a 7×24-hour online technical support team to respond to your inquiries within 2 hours.
QHow can I obtain spare parts for equipment maintenance? ▼
A
We provide a comprehensive spare parts sales service. You can purchase spare parts together with the main equipment, or contact our after-sales department to place a separate order. We have established long-term cooperative logistics channels to ensure that spare parts can be delivered to your location promptly.
QWhat should I do if the equipment malfunctions during the warranty period? ▼
A
In the event of equipment malfunction, please contact our after-sales team in a timely manner and provide detailed fault information. Our technical team will first offer remote troubleshooting guidance. If remote maintenance is not feasible, we will dispatch professional technicians to the site for repairs (the specific service scope and costs shall be implemented in accordance with the after-sales clauses of the contract).
